One GE refrigerator has NEVER held a temp below 38 – 42, even keeping it set at the coldest setting. After 7 miserable service calls, we don’t have a resolution.

The other GE, a side by side, completely died in less than a year. Ruined a full frig worth of food. That was an “emergency” so they were able to come out in 10 days to repair.

The same refrigerator makes a very loud “who” noise and grinding sounds that we can hear throughout our entire house. While this GE side by side noise issue is covered all over the Internet at various sites, the repair person, suggested we buy ear plugs.

GE products don’t work! And GE provides the most wretched customer service I’ve EVER encountered.

Corporations like GE wonder why no one will buy their products; why Americans buy Japanese cars, Korean electronics, European appliances– and spend MORE money than they would for similar American products. It’s because most American companies simply don’t give a hoot about customer satisfaction. From the stories above, you can see that GE is one of those companies.

I just spent $315.60 on a new control board and heater (defroster) on my GE side-by-side. It’s 2.5 years old. My uncle Ray is cursing in his grave.

Rather than throw this piece of crap away, I am giving it to Habitat for Humanity. I’m also going to warrant it personally for 3 years; something GE hasn’t got the balls to do.

My gripe? Not with Sears – they are the middle man. It is solely with GE.

How can a firm with GE, with all its Engineers, with “Six Sigma” process, it “quality” emphasis, etc etc etc – manufacture a fridge that breaks down soooo quickly. Unless of course, the fridge is “engineered” to break down.

Said fridge was manufactured in Mexico. Regardless – GE has “Six Sigma” and other quality initiatives that *are supposed to* ensure these problems don’t happen.

Frustrated and disappointed.

-g

3 days ago it began to give me greaf again.
Never again with a GE frig.

I am so sorry I wasted our money on this fridge. I really wanted to get a great product that would last. Obviously spending more money on a product DOESN’T BUY QUALITY. Matter of fact, I feel this fridge is dangerous as I do believe it tripped our circuit breakers and the technician said to unplug it as it has an electrical problem.

I have since checked consumer reports magazine. It appears any fridge with ice makers, water and bottom freezers like ours have the most problems. The consumer reports magazine at the library for 2004 says Whirlpool with freezer on top and fridge on bottom and no extras had the least problems.

The repair man said Kenmore refrigerators have parts from overseas and other companies; in other words, one company does not make any fridge and most likely these fridge companies are all in this market together colluding on the inferior products. I checked the part he removed yesterday (motor fan) and sure enough on it said ‘made in Korea’.
So, my ‘American’ fridge isn’t 100% American made and it isn’t 100% brand name either. By the way, the motor fan wasn’t the problem this time.

Our current solution for this problem was: We went to Lowe’s and bought a small Whirlpool fridge for a back up it cost us $360. Lowe’s guarantee a food replacement up to $250.00 and promise to fix in 72 hours and also if the same problem occurs 3 times they say they will consider it a lemon and replace it.

I have now learned my lesson. You cannot buy or find quality in the fridge market so don’t even try. Just buy the cheapest product without anything fancy, keep your fingers crossed, listen for complaints, and have a back up. I feel If the consumer has to start buying new fridges every 2 to 3 years then we might as well buy the cheapest.

Thanks for the heads up on your troubles with G.E.